Setting Reply-To on all outgoing emails

[DisneyJoe]

Hello!

I just upgraded from 2.3.5 to 3.0 and am working thru the differences.

I have one support email address coming into a pipe into eSupport, and by default it goes into Dept 1.

Previously, each of my staff had their own departments, and once they claimed a ticket to work on from Dept 1, they would move it into their own Dept - ie. Dept Joe, etc. When they responded from their personal dept, the emails would still have a reply-to of the main piped email address.

Now, since upgrading to 3.0, when we do a response from the personal departments, the reply-to is being set as their personal emails, not the main piped email.

How can I fix this?

Thank you.

-Joe

[DisneyJoe]

Never mind, I got this worked out.

[kashif]

Can you share it how you have changed the reply-to address to only 1 email for all departments.

Originally Posted by DisneyJoe

Never mind, I got this worked out.

[Racked Hosting]

Originally Posted by kashif

Can you share it how you have changed the reply-to address to only 1 email for all departments.

no, he didn't do that.

[kashif]

Then can you tell me how can that be done ....

Originally Posted by Racked Hosting

no, he didn't do that.

[Racked Hosting]

I didn't post that as I am not 100% sure.

A workaround:

You can probably set dummy pipe mail parsers for each department with the same FROM address.

Now while replying, you will have that address as default on all tickets.

There is an option in Admin CP:
Default Return Email Address

Again, I haven't played around much with it as I use different emails for each department and have a lot of parsing that takes place.