Setting several "On Hold" intervals - Kayako Community Forums

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Hannes Offline

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Posts: 1

Join Date: Mar 2007

Setting several "On Hold" intervals - 05-03-2007, 05:37 PM

Hello,

is it possible to set up several different time intervals for different support folders? I.e. x days in category 1 and y days in category 2, etc.?

(By "On Hold" interval I mean the time after which customers are notified automatically, if their ticket is set to "On Hold". This also affects the interval after which the tickets are closed automatically,)

Thanks,

Hannes

Last edited by Hannes; 05-03-2007 at 05:38 PM. Reason: Typo

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hold, intervals, setting

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