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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 18 Join Date: Jan 2006 | Setting up the default due time (date) -
07-02-2006, 05:19 PM
Hi, It would seem that all the tickets that get created in the system are set to a 24 hour response time. I created SLA's that set the ticket as "overdue" after 8 hours. Shouldnt the due time reflect the SLA? If not how do I set the default response time (due date) to be less then 24 hours? Any help would greately be appreciated. Thanks Chris |
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(#2)
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| New Member Posts: 18 Join Date: Jan 2006 |
08-02-2006, 02:34 PM
Does anyone else have this problem? Thanks Chris |
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(#3)
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| Community Moderator  Posts: 892 Join Date: May 2005 Location: Henderson, Nevada |
08-02-2006, 02:38 PM
Admin CP > Settings > Tickets > Default Overdue Hours |
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(#4)
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| New Member Posts: 18 Join Date: Jan 2006 |
10-03-2006, 02:23 PM
All seems to be ok now. Thanks for the tip  |
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| date, default, setting |
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