setup/setup.php coming back completely blank (setup/index.php is OK)

[khoffman]

When I visit:
(url)/setup/setup.php
it is coming back with a completely empty page, as if some error caused the script to terminate. Running php setup.php from the command line comes back with error level 255, indicated that the script called exit().

There is no output. There is nothing in the PHP log. I have turned on all PHP warnings / errors. Nothing.

I am trying to get the latest build of leased SupportSuite installed and running for the first time.

My configuration:
php 5.1.2 (latest build said full support for PHP 5)
MySQL 5.0.15

I am deploying with the ionCube encoded versions. I have verified that ionCube is installed correctly. I know this because if I visit (url)/setup/index.php then it will correctly show the 4 options. Clicking on any of them simply doesn't work.

Note: If I move config/config.php to config/config-none.php and access the page then there IS an error generated, saying that require_once('config.php') failed. Thus, I do know that the script is being decoded and is running, because it is at least loading config.php.

Has anyone seen any errors like this? How can I find out what is really causing the error?

Thanks...

[triller]

In my case, using PHP 5.1.2 will cause the very similar symptom like this.

Pls try PHP 4.x.x, it works fine to me.

[khoffman]

Kayako support was very helpful in resolving the issue.
It turns you need to have the mysql extension installed even if you have the mysqli extension installed. This makes sense since the code normally runs on old versions of PHP, but I guess I was used to software like phpMyAdmin that auto-detected which mysql extension to use.

Anyways, it's working great now. PHP 5.1.2 and MySQL 5.0.x