Sharing Tickets

[DFI]

I hope I haven't skimmed right over something obvious in the manual but what I'd like to be able to do is share some tickets between some people. I know that's a bit cryptic -- specifically, I'd like the following steps to be able to happen:

- User1 logs in with their ticket account and creates a new ticket but selects a specific priority (or some other suitable way to categorize the message?) we'll call "shared".

- Either through an automated rule or manual assignment any tickets that are marked "shared" are shared with all other accounts from @domain1.com and, if we choose, from other @domainX.com's as well.

- User2 finds a helpful error message and logs in with their own information and is able to edit the "shared" tickets relevant to them. But not shared tickets from another company.


The idea is if Joe asks for support for something like a printer problem, and choses "shared" the other people in that office can see that there is already a support request and don't need to make one as well. Then, if Frank manages to fix it, can login with his own information and delete or change Joe's ticket. I hope that made sense.

Is this functionality possible out of the box and, if not, does anyone know of an add-on that would accomplish it? Please, let me know if I need to be more clear as well.

Thanks.