Show CC'd recipients in ticket

DougC · **Show CC'd recipients in ticket -** 29-06-2009, 01:23 PM

Is it possible to get Kayako to show which users were CC'd on a reply similar to the way it shows the email address of replies that are forwarded at the bottom of the reply?

Thanks

D

**Sukhpreet Kaur** · 29-06-2009, 09:59 PM

You can view the CC users email address at 'Edit' Tab of ticket or while replying to the ticket, it will show the CC user email address at bottom of 'Contents' tab at Post Reply

DougC · 01-07-2009, 08:37 AM

Thanks Sukhpreet

What I actually want to do is see what users where CC'd on individual replies.

Regards

DC

DougC · 17-07-2009, 11:24 AM

Is this possible?

for auditing purposes it is important for us to be able to show who was CC'd on replies that we made.

Matthew · 21-07-2009, 01:42 PM

Quote:

Originally Posted by DougC

Is this possible?

for auditing purposes it is important for us to be able to show who was CC'd on replies that we made.

I've looked into this, and I don't believe it's possible without a code and database modification.

DougC · 22-07-2009, 08:07 AM

Thanks Matthew

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DougC Offline New Member Posts: 17 Join Date: Oct 2004	Show CC'd recipients in ticket - 29-06-2009, 01:23 PM Is it possible to get Kayako to show which users were CC'd on a reply similar to the way it shows the email address of replies that are forwarded at the bottom of the reply? Thanks D

DougC Offline New Member Posts: 17 Join Date: Oct 2004	01-07-2009, 08:37 AM Thanks Sukhpreet What I actually want to do is see what users where CC'd on individual replies. Regards DC

DougC Offline New Member Posts: 17 Join Date: Oct 2004	17-07-2009, 11:24 AM Is this possible? for auditing purposes it is important for us to be able to show who was CC'd on replies that we made.

DougC Offline New Member Posts: 17 Join Date: Oct 2004	22-07-2009, 08:07 AM Thanks Matthew