 |
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 5 Join Date: Mar 2006 | Show Message in Email Reply -
23-03-2006, 06:43 PM
Hi All, I was wondering if it was possible to do the following: When we reply to a ticket and the user gets a email can we add the message that had replied with before. Cause now when they get an email they just get our reply and dont know what the reply was for at times so I would like to add the messages in the ticket to the post. Is this possible. Thanks |
| |  |
|
| Tags |
| message |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Reply not being sent to the user as an email | paul.mcgeady | SupportSuite, eSupport and LiveResponse | 9 | 25-10-2008 06:33 PM |
| LiveResponse - When Staff reply to offline new message. | mblendinger | Wont Implement / Already Implemented | 6 | 07-05-2007 07:16 PM |
| Mass reply, email queues & default reply from address | richm | SupportSuite, eSupport and LiveResponse | 0 | 25-04-2007 03:16 PM |
| Sending users password in reply email | Xoopiter-Craig | SupportSuite, eSupport and LiveResponse | 6 | 24-01-2007 02:36 PM |
Linear Mode
