Show "User is Typing..."

jnet · **Show "User is Typing..." -** 09-04-2008, 12:49 PM

Show "User is Typing..."
If enabled, both visitors and staff users will be able to see when the other is typing. Disable this option to reduce server load

I have no idea why the above does not work! where am I suppose to see it?

**Jamie Edwards** · 09-04-2008, 01:55 PM

Hi jnet,

In a live chat, this is shown at the bottom of the chat window of the staff and user respectivley (when they are typing, that is).

jnet · 09-04-2008, 05:49 PM

I know and I have had another chat before, also I have enabled it in my kayako setting but I do not see it . strange

supportskins · 09-04-2008, 10:28 PM

This is a bug and I can confirm it. Clients window does not notify that the Staff User is typing.

**Jamie Edwards** · 09-04-2008, 11:11 PM

Kayako Bug Tracker - Viewing Issue #537 - "User is typing" is no longer showing

supportskins · 10-04-2008, 09:57 AM

Thanks Jamie

auctioninc · **when is this going to be fixed? -** 20-06-2008, 05:18 PM

It has been many months. I find this bug in Live Response to be very very awkward.

aartech · 20-06-2008, 05:22 PM

Quote:

Originally Posted by auctioninc

It has been many months. I find this bug in Live Response to be very very awkward.

It's been resolved but we have to wait for the next stable release I'm told. Not sure how long that will be, but I agree that this should be available sooner than later since it breaks a major function of the chat process.

aartech · 28-07-2008, 03:39 PM

Quote:

Originally Posted by aartech

It's been resolved but we have to wait for the next stable release I'm told. Not sure how long that will be, but I agree that this should be available sooner than later since it breaks a major function of the chat process.

Am I the only one here who thinks it's not acceptable to break the "client is typing" message and not have a fix available from April until September? People's support contracts are going to run out before a fix is made available at this rate.

**Jamie Edwards** · 28-07-2008, 06:19 PM

Hi aartech,

We hope to have release candidate builds available soon. I apologise for the delay.

We agree that the length of time between releases is too long, and makes it difficult for important fixes such as this to propagate to our customers (who would have to apply patch files, pick out files out of the CVS builds and so on). Therefore, following the upcoming build release, all of our builds and roadmaps will be much shorter and much more frequent.

You can see that we are actively downsizing and planning future releases by viewing the roadmaps in the bug tracker: Kayako Bug Tracker - Issue List

craigbrass · 28-07-2008, 09:50 PM

Thanks for keeping us in the loop Jamie.

***John Haugeland*** · 28-07-2008, 10:09 PM

Incidentally, in case anyone's curious, this is fixed in 3.30, which is getting very close now.

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jnet Offline Member Posts: 567 Join Date: Mar 2008	Show "User is Typing..." - 09-04-2008, 12:49 PM Show "User is Typing..." If enabled, both visitors and staff users will be able to see when the other is typing. Disable this option to reduce server load I have no idea why the above does not work! where am I suppose to see it?

jnet Offline Member Posts: 567 Join Date: Mar 2008	09-04-2008, 05:49 PM I know and I have had another chat before, also I have enabled it in my kayako setting but I do not see it . strange

supportskins Offline Senior Member Posts: 3,850 Join Date: Aug 2006 Location: Mumbai, India	09-04-2008, 10:28 PM This is a bug and I can confirm it. Clients window does not notify that the Staff User is typing. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

supportskins Offline Senior Member Posts: 3,850 Join Date: Aug 2006 Location: Mumbai, India	10-04-2008, 09:57 AM Thanks Jamie Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

auctioninc Offline New Member Posts: 22 Join Date: Jul 2006	when is this going to be fixed? - 20-06-2008, 05:18 PM It has been many months. I find this bug in Live Response to be very very awkward.

craigbrass Offline Senior Member Posts: 5,735 Join Date: Jun 2005 Location: Cumbria, UK	28-07-2008, 09:50 PM Thanks for keeping us in the loop Jamie. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger