Show web link ticket in ALL the e-mail send from esupport

[fadrianoc]

Hi,
for spam reason, i not allow my customers to reply to esupport e-mail.
All my customers have to register and send me e-mail ONLY from web esupport.
when customers open a ticket it receive in the email also the link for web ticket and clicking on it ... it's simple for him to reach the discussion ticket.
Unfortunately when i reply to my customers the link is not repeated in email.
How to do to show link ticket in ALL my esupport email ?
thanks

[supportskins]

You need to edit the email_staffreply template. Editing it should fix the issue.

[fadrianoc]

Originally Posted by supportskins

You need to edit the email_staffreply template. Editing it should fix the issue.

I've just editing that template and add at the end of it:
<{$language[arsubfooter]}><{$swiftpath}>index.php?_m=tickets&_a=viewticket &ticketid=<{$ticket[ticketid]}><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>

but it doesn't work ...
<{/if}>
this is correct ? i've taken at the end of previous line and add at the end of that template after adding that above ...
thanks