Showing Priorities and Add Notes

[mmay]

[this is the reply for the post below, I seem to be 4 mintutes in the past and all my posts are showing first. ]


1) In the Staff CP, from the ticket list, hit Views -> View Options -> Edit Views, you can add just about any column you want to the ticket list.

2) Just seems like a little UI annoyance.. You can make a suggestion in the bugs.kayako.net, just change the Task Type to Feature Request in the bug report. I agree, that would be a nice feature...

[Susie]

Kayako is a terrific support system! But there are two things that would really make life easier. I've searched the KB and the forum and haven't found the answers, so I'm hoping that maybe someone here has an idea if these are possible:

1. Priorities - Can you show priorities when viewing a ticket list? I know you can hover over the ticket image to see the priority, or view the individual ticket to see the priority, but it would be great to see the priority in the listing.

2. Notes - I love how you can add staff notes for tickets. We use that all the time! But I can't seem to find a way to show those notes as we are replying to a ticket, or as we are adding an additional note.

I'm probably missing settings on these, so if anyone can point me in the right direction, that'd be great! Thanks very much in advance.

[Susie]

Oh, thank you so much for the help on the views! That's wonderful, and it works beautifully.

And yes, it would be great to see the notes as you reply. Not the end of the world by a long shot, but it would make things easier.

Thanks very much!