LoginShare issues

[Jamie Edwards]

Hi Chester,

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[ePlanetDesign]

Originally Posted by Mikie

Is this issue still being addressed? If not, why not? This is still not working 100% as posted in the previous 5 or 6 updates to this thread. Is anyone from Kayako going to fix this issue?

They're probably hoping you'll just go away...
They're too busy with that new office, woopty doooo.

[craigbrass]

Actually, the new office only has Andrew (working on V4 Windows apps), Ryan (working on V3 Windows apps) and the new PHP developer, John (working on V4 core application).

This is being dealt with by Varun who is in the India office so it isn't stopping progress.

[ePlanetDesign]

Originally Posted by craigbrass

Actually, the new office only has Andrew (working on V4 Windows apps), Ryan (working on V3 Windows apps) and the new PHP developer, John (working on V4 core application).

This is being dealt with by Varun who is in the India office so it isn't stopping progress.

Hey, it's the cheerleader,,,,, I'm so impressed to hear some more excuses.

[craigbrass]

That wasn't an excuse. I was just explaining that getting the new office sorted is Ryan's jurisdiction. It isn't effecting the work of anybody else.

[craigbrass]

And, for the record, I am NOT a Kayako cheerleader. You will notice that in a few topics even I am questioning the way things are done especially Jamie's reluctance to provide enough information to look like a fully "transparent" company when needed which is what people like to see.

[ePlanetDesign]

Originally Posted by craigbrass

That wasn't an excuse. I was just explaining that getting the new office sorted is Ryan's jurisdiction. It isn't effecting the work of anybody else.

Nobody (except Kayako and their bank account) gives a rat's a$$ about this new office. They're getting rich while us little guys lose comunications to our hard earned clients because of a major bug that Kayako is too /greedy/busy/lazy/dumb to fix.

[Chester71]

Ouch, are you at that stage already where you can't resist using language like dumb and lazy?
I know that stage. Have seen it with other software I bought before. You wonder what's on their agenda. In stead of making the stuff work properly that is already there and which might have been the reason why people bought it, they tend to pay more attention to things like 'Ow, you can change the green button to red now in the new version and although you already had 12 .com registrars, we added 5 more for your convinience.' (Obviously talking about a domain register package..)

Meanwhile your customers can't pay you since your payment module is full of bugs.

Since most of this stuff is done in the US, build by lawyers and lawsuits, isn't there a law that you can get any customer refunded that you lost beause of buggy software?

Maybe that's the way they do things these days. Quantity before quality. Hope they fix this one soon.

[ePlanetDesign]

You know, everything you said was blabbering to me except that last line... "Maybe that's the way they do things these days". Hmm?.. maybe it is. Maybe we should all just all roll over and give up, because that's the way they do things these days. I'm sure Kayako would appreciate it if we did. Then we could all worship their new office.

[Jamie Edwards]

We are working on this issue, as well as many other things - we are not sitting idle. I have prompted Varun to this issue and he will attend after this weekend. Once again I ask of your patience; we will deliver.

[Chester71]

Originally Posted by ePlanetDesign

Maybe we should all just all roll over and give up...

Sorry for being on the same side.

Jamie; thanks, I'm looking forward.

[Emma]

I just tested this bug to see if it happened in OSCommerce LoginShare and it doesn't appear to. I have changed both the e-mail address and password of my OSCommerce account and found that Kayako picked up both of these changes fine. I changed them back and this was fine too.

Not sure if this is contrary to anyone elses experience?

Running:

Version: 3.11.01 Build Type: STABLE Build Date: 06 Aug 2007 08:45:26 PM

[craigbrass]

The only outstanding issue is mixed up IDs as discussed on the previous page.

[Emma]

Originally Posted by craigbrass

The only outstanding issue is mixed up IDs as discussed on the previous page.

Well what I meant was - I didn't need to update or add any bits of code or do anything. For me, OSCommerce just worked.

[Mikie]

Originally Posted by Emma

Well what I meant was - I didn't need to update or add any bits of code or do anything. For me, OSCommerce just worked.

Id say that was a fluke. You should keep testing. And good luck!!

Still waiting for a resolution to ID's.