Signal meanings

[Manglio]

Hello,

I need to know what does those signals mean!
Please see the image below.
Thanks!

[Jamie Edwards]

Hi Manglio;

The small grey "page" icon next to a ticket indicates that there has been a note added to the ticket.

The yellow or grey flags next to tickets indicate whether or not a ticket has a new update (yellow) or not (grey).

Hope this helps.

[Manglio]

Thank you Jamie, that helped!

[Brandon!]

I thought I'd dig this thread up instead of creating a new one. When you say new update, do you just mean that there has been activity with that ticket since this staff member has last seen the ticket? or is it last logged in?

Also, the yellow burst on that same page (icon_ticketnotselfreplied.gif). What does that icon mean exactly? And is there a better manual to look at for this kind of information? The only manual I found only dealt w/ admin settings.

[Jamie Edwards]

The yellow icon does not have a function beyond cosmetics.

By "update", I mean a ticket reply (either by staff or by client). Documentation is indeed in production (see the link in my signature), but is not yet complete. However, the ticket interface and everything to do with tickets has been documented and is available in a preview manual in the thread linked below.

Thanks,