Signature not showing up correctly

wintech2003 · **Signature not showing up correctly -** 14-06-2007, 03:28 PM

Hello,

I have a problem with the way a staff's signature shows up on a reply to a customer.

On one of our staff's account, I added the following signature

Code:

Best Regards,
xxxxxxxxxxxxxxx
Network Design & Development Department
---------------------------------------
CNS - Computer & Network Solutions
Address
tel: xxxxxxxxxx
fax: xxxxxxxxxx
email: xxxxxxxxx
url: xxxxxxxxxx

but when he replies to a customer, his signature is showed up like this:

Code:

Best Regards,
 
xxxxxxxxxxxxxxx
 
Network Design & Development Department
 
---------------------------------------
 
CNS - Computer & Network Solutions
 
xxxxxxxxxxxxxxx
 
tel: xxxxxxxxx
 
fax: xxxxxxxxxx
 
email: xxxxxxx
 
url: xxxxxxxxxxx

As you can see it leaves a blank line after each line of text.

Is there any way to fix this?

Siora · 14-06-2007, 03:30 PM

I've seen this as well...not sure how to fix it though.

supportskins · 14-06-2007, 06:11 PM

Make sure you have not added <br> tags in the signature. That could cause such an issue.

wintech2003 · 14-06-2007, 10:47 PM

No, I haven't got any tags at all on my signature.

supportskins · 14-06-2007, 11:29 PM

Wierd. In that case it should have worked just fine. We use signatures for our staff replies and they seem to be working without any issues. You might want to clear it up with Kayako.

wintech2003 · 17-06-2007, 10:02 PM

After changing Settings -> CPU Optimization & Server Settings -> Enable HTML Emails to Yes, everything works fine now

supportskins · 18-06-2007, 07:00 AM

Glad to know you fixed the issue.

guima · **Ohhh No -** 24-07-2007, 05:57 PM

I changed to suport HTML and right now i do not receive any autoresponder.

I fixed one problem and got another !

Guilherme

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Siora Offline Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada	14-06-2007, 03:30 PM I've seen this as well...not sure how to fix it though. Siora Solutions Inc. www.sioraIT.com

supportskins Offline Senior Member Posts: 3,692 Join Date: Aug 2006 Location: Mumbai, India	14-06-2007, 06:11 PM Make sure you have not added <br> tags in the signature. That could cause such an issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

wintech2003 Offline New Member Posts: 6 Join Date: Jun 2007	14-06-2007, 10:47 PM No, I haven't got any tags at all on my signature.

wintech2003 Offline New Member Posts: 6 Join Date: Jun 2007	17-06-2007, 10:02 PM After changing Settings -> CPU Optimization & Server Settings -> Enable HTML Emails to Yes, everything works fine now

supportskins Offline Senior Member Posts: 3,692 Join Date: Aug 2006 Location: Mumbai, India	18-06-2007, 07:00 AM Glad to know you fixed the issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

guima Offline New Member Posts: 2 Join Date: Jul 2007	Ohhh No - 24-07-2007, 05:57 PM I changed to suport HTML and right now i do not receive any autoresponder. I fixed one problem and got another ! Guilherme