Signatures in posts

Siora · **Signatures in posts -** 03-05-2007, 11:58 PM

Is there a way to eliminate staff signatures from entering into the post. For example, if a staff member posts a reply to a ticket, his reply and signature gets added to the ticket. This adds a lot of overhead. Can this be fixed?

**Jamie Edwards** · 04-05-2007, 12:04 AM

Hi Siora,

A staff can stop their signature from being appended to ticket replies under a staff user's preferences.

Siora · 04-05-2007, 12:24 AM

Quote:

Originally Posted by Jamie Edwards

Hi Siora,

A staff can stop their signature from being appended to ticket replies under a staff user's preferences.

Where? I don't see that option. I want my staff to have signatures so that when an email is sent to the user, the live support icon shows up but I don't need the signature within the post.

**Jamie Edwards** · 04-05-2007, 09:40 AM

I'm afraid there is no way to disable ticket reply signatures only for the staff interface.

Siora · 04-05-2007, 12:32 PM

Another FR? I will add it as well.

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Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	Signatures in posts - 03-05-2007, 11:58 PM Is there a way to eliminate staff signatures from entering into the post. For example, if a staff member posts a reply to a ticket, his reply and signature gets added to the ticket. This adds a lot of overhead. Can this be fixed?

Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	04-05-2007, 12:32 PM Another FR? I will add it as well.