simple question

Xeserve · **simple question -** 09-01-2008, 11:08 PM

Has your kayako ever generated a ticket ID with the first 3 letters being a bad word?

supportskins · 10-01-2008, 08:07 AM

Yes it has and Kayako is doing their best to eliminate them.

craigbrass · 10-01-2008, 08:50 AM

Kayako have added a long list of stop words to the software to avoid this and continue to do so as they find them.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Simple question - email alerts	rbro	How do I?	1	02-12-2007 05:38 AM
Multiple Installations/Database Integration Question	thrushwolf	Comments, Questions & Feedback	2	26-07-2007 04:41 PM
User Groups Question	nibb	SupportSuite, eSupport and LiveResponse	0	12-02-2007 09:30 PM
how do I respond to tickets (dumb question but, really..)	wooooorm	SupportSuite, eSupport and LiveResponse	1	09-09-2006 06:57 PM

Xeserve Offline Member Posts: 34 Join Date: Apr 2006	simple question - 09-01-2008, 11:08 PM Has your kayako ever generated a ticket ID with the first 3 letters being a bad word?

supportskins Offline Senior Member Posts: 3,845 Join Date: Aug 2006 Location: Mumbai, India	10-01-2008, 08:07 AM Yes it has and Kayako is doing their best to eliminate them. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,734 Join Date: Jun 2005 Location: Cumbria, UK	10-01-2008, 08:50 AM Kayako have added a long list of stop words to the software to avoid this and continue to do so as they find them. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger