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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 63 Join Date: Sep 2004 | Site Hacked?! -
22-11-2006, 08:00 PM
When I go to my site www.cjcustomers.com I have this message that says: "Hacked By UserMode ==> ThaiShadow.com " Has anyone ever seen this? I'm a little freaked out not sure what's going on. |
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(#2)
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| Member Posts: 345 Join Date: Mar 2006 Location: Manipal |
22-11-2006, 08:34 PM
The version 3.00.32 has some vulnerabilities. I advice you to immediately upgrade. |
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(#3)
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| Team Leader (Support)  Posts: 185 Join Date: Apr 2005 |
22-11-2006, 09:47 PM
Please upgrade your helpdesk immediately and I will ping Varun to post you an update on this issue. -------------------------------------------------------------------
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(#4)
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| Member Posts: 345 Join Date: Mar 2006 Location: Manipal |
22-11-2006, 10:04 PM
Also, please change your passwords as well. It's highly possible, they got your passwords and edited the templates. |
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(#5)
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| Community Moderator Posts: 674 Join Date: Jan 2005 |
22-11-2006, 10:23 PM
Someone point me to the announcement about 3.00.32 being vulnerable, and if it requires a full update or if there's a patch? |
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(#6)
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| Member Posts: 177 Join Date: Apr 2004 |
22-11-2006, 10:27 PM
good question... ? owch. Love me an eSupport -------------------------------------------- |
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(#7)
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| Team Leader (Support) Posts: 185 Join Date: Apr 2005 |
22-11-2006, 11:17 PM
Can you forward me your Apache access_logs to raghav.arora [at] kayako.com, I would like to review them and confirm whether the exploit was through eSupport in first place. Regards, Raghav Arora -------------------------------------------------------------------
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(#8)
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| Member Posts: 345 Join Date: Mar 2006 Location: Manipal |
23-11-2006, 08:49 AM
Quote:
However, I don't think that was the cause for this person's site being hacked. | |
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(#9)
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| Senior Member  Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India |
23-11-2006, 10:15 AM
This is the first time I have come across anything like this  |
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(#10)
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| Member Posts: 345 Join Date: Mar 2006 Location: Manipal |
23-11-2006, 11:47 AM
It's not a huge security flaw, so don't worry  |
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(#11)
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| Community Moderator Posts: 674 Join Date: Jan 2005 |
23-11-2006, 11:57 AM
That's the only security flaw? If that's truly all it is, it's nothing to get worked up over...needs patching, sure, but not terribly scary. I agree it seems unlikely to be the cause of the OPs hack. |
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(#12)
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| Member Posts: 345 Join Date: Mar 2006 Location: Manipal |
23-11-2006, 12:00 PM
It's already patched of course, it just exists with 3.00.32, I guess. |
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