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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| New Member Posts: 2 Join Date: May 2006 |  size of the Attachments -
24-05-2006, 03:32 PM
   System is not accepting messages with Attachments superior 4MB. php.ini is configured for 15MB. I made a test sending an e-mail with enclosure of 7MB. I opened the webmail of the bill to see the arrival of the e-mail. The e-mail arrived in Webmail. System tries to catch e-mail. System turns off e-mail of the post office box. Customer Receives greeting confirmation sent automatically by the system. He/she doesn't appear the ticket in the system. What can that be? How to solve? |
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