SLA change - Kayako

zakhark · **SLA change -** 07-05-2006, 07:52 PM

Can I change SLA for ticket somehow?
I mean I have a ticket with sla: 1 and whant to change it's sla to sla: 2
How can I do this?

linugen · 11-08-2006, 12:53 PM

When viewing the ticket, you can change the SLA Plan using the menu on your left. However, I have not found a way to take a ticket out of the SLA Plan again, you can only switch between the different plans once you assigned an SLA Plan. Perhaps an issue for Kayako to look into?

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zakhark Offline New Member Posts: 1 Join Date: Apr 2006	SLA change - 07-05-2006, 07:52 PM Can I change SLA for ticket somehow? I mean I have a ticket with sla: 1 and whant to change it's sla to sla: 2 How can I do this?

linugen Offline New Member Posts: 7 Join Date: May 2006	11-08-2006, 12:53 PM When viewing the ticket, you can change the SLA Plan using the menu on your left. However, I have not found a way to take a ticket out of the SLA Plan again, you can only switch between the different plans once you assigned an SLA Plan. Perhaps an issue for Kayako to look into? Sipcat Voice over IP solutions