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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 2 Join Date: Feb 2006 | SLA to send alert to a pager? -
20-02-2006, 01:30 AM
Has anyone figured out a way to create a SLA that will send an email alert to a pager? For example, if somone marks a ticket as "Emergency", I want it to immediately send an email to my pager. - SG |
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(#2)
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| New Member Posts: 23 Join Date: Feb 2006 Location: Cheshire, UK |
21-02-2006, 11:25 AM
Quote:
You would need to create an account for your pager with your pagers email address, login as the pager as it were.. Tickets > Alerts > Insert New Alert and setup 'New ticket' and priority as Emergency. As the rules bind to the logged in user, this is the only way I can see it happening | |
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| alert, pager, sla |
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