Slow kayako - Page 3 - Kayako

triller · 19-10-2006, 02:26 AM

I see the similar problem on my server. My DB is 50MB around and suffer intermittent poor performance. Some times, it takes 10 secs to open a ticket.

I've checked the resource at that time.

CPU: <10%
Mem: > 200M

Any hints ?

Oana · 19-10-2006, 12:37 PM

I have installed NuSphere Phped and although it doesn't work with debug, I managed to run a profiler for a file. I ran it for staff_manage.php and it gave me a 4100ms time. Isn't this a little high?

Oana · 31-10-2006, 12:42 PM

No advance on this topic, but we have observed that the speed is a little higher when using firefox, so maybe is a problem of rendering the graphics...

bin_asc · 07-05-2008, 02:56 PM

I`m too running into this issue. Clearing the cache using the kayako method seems to have put in some performance.
Regarding NuSphere, you need to change the settings to use an outside debugger, and you need to install the debugger it came with it. It works quite well for me.

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triller Offline Member Posts: 44 Join Date: Apr 2006	19-10-2006, 02:26 AM I see the similar problem on my server. My DB is 50MB around and suffer intermittent poor performance. Some times, it takes 10 secs to open a ticket. I've checked the resource at that time. CPU: <10% Mem: > 200M Any hints ?

Oana Offline Member Posts: 43 Join Date: Jul 2006	19-10-2006, 12:37 PM I have installed NuSphere Phped and although it doesn't work with debug, I managed to run a profiler for a file. I ran it for staff_manage.php and it gave me a 4100ms time. Isn't this a little high?

Oana Offline Member Posts: 43 Join Date: Jul 2006	31-10-2006, 12:42 PM No advance on this topic, but we have observed that the speed is a little higher when using firefox, so maybe is a problem of rendering the graphics...

bin_asc Offline New Member Posts: 2 Join Date: Oct 2006	07-05-2008, 02:56 PM I`m too running into this issue. Clearing the cache using the kayako method seems to have put in some performance. Regarding NuSphere, you need to change the settings to use an outside debugger, and you need to install the debugger it came with it. It works quite well for me.