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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 2 Join Date: May 2008 |  SMS Issue -
26-05-2008, 12:54 PM
I have to say at this stage I am very dissatisfied with Kayako's level of support on SMS issues and from reading other posts I see I am not to only one. Here's my issue: On 9th of May I submitted a ticket because I was not receiving SMS alerts. I actually renewed my support contract for this issue only. Its now 26th of May and still not resolved. Kayako have blamed this on Clickatel however I have proven this is not the case. I find the response times and level of support here terrible. |
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(#2)
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| Operations Manager  Posts: 5,668 Join Date: Jan 2006 Location: United Kingdom |
26-05-2008, 01:22 PM
Hi Johnny, Please can you let me know what your ticket ID is so that I can look into your issue? -------------------------------------------------------------------
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(#3)
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| New Member Posts: 2 Join Date: May 2008 |
27-05-2008, 11:41 PM
Bda-514767 |
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(#4)
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| Chief Operating Officer  Posts: 821 Join Date: May 2005 Location: Boise, Idaho |
29-05-2008, 12:51 AM
Apologies for the mishandling of your ticket. I have sent a message to the support team instructing them to handle it ASAP. I will personally keep my eye on it to ensure that they follow through. Thank you for using Kayako, -------------------------------------------------------------------
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