SMS issues

[nwilkens]

Anyone else not receiving SMS messages properly? My SMS stopped working as of Yesterday. I have hundreds of credits remaining, and SMS history does not show any updates failed or successful.

When I post a manual SMS request, I receive an error:

http://master.kayako.net/gateway.php...er=phonenumber

Send Failed, Core Error:ERR

[supportskins]

Could be an issue with Clickatell, contact Kayako Support by creating a ticket from the Members Area. They should be able to assist you with the issue.

[nwilkens]

Yes, I did create a ticket.. received the standard "we are looking into it" answer..

I was trying to determine if it was local, or if anyone else was also experiencing the issue.

[nwilkens]

For anyone relying on Kayako for SMS messages, you may want to reconsider an alternate provider. SMS messaging has been down for me for 3 days.

Response today from Kayako:
"Hi,
Sorry for the delays. We had some issues with the SMS gateway and it will be resolved later today.

We apologize for the inconvenience."

This is unacceptable when you run a 24/7 helpdesk.

[supportskins]

An option would be that you yourself get an account with Clickatell or any other provider and use your username/password in the software source code. An example can be found at -- Sending SMS with another provider (other than clickatell) - i have the code

[Jamie Edwards]

Hi there,

I am sorry about this - we are having problems interfacing our gateway to Clickatell's - we hope to have this resolved today.