SMS Support

[Ripfactory]

Hello all,

I dont know about any of you, but i am having real problems with SMS support please see below information. I followed everything to a tee, but it still is not working. I setup a new support account asking that it send a sms text when i ticket comes in for support. I only want the ticket to be sent if it's cirital but no text message is coming to my mobile phone. Any help on this matter would be great.

Thanks,

1. We received the SMS credits from https://members.kayako.net/index.php

2. We followed the information from HOWTO: Setup SMS Gateway and Configure Alerts

3. Below are the settings that we setup for SMS support, but we never received any.

Rule Title
Enter the Alert Rule Title



Alert Type
Specify the Alert Type.
Email: The alert will be sent to each Staff Member's Email address.
SMS: This alert will use the Kayako SMS Gateway to dispatch SMS Messages directly to each Staff Member's Mobile Phone. For more information on this please refer to the SMS Gateway section of the Kayako Manual.
SMS

Alert Scope
Public Alerts are executed for all Staff Members. Private Alerts are executed only for the Staff Member that creates them.

Public

Alert Actions
Select the Alert Actions for which this rule will be executed. For example, you might want to trigger SMS Alerts for New Tickets but only Email Alerts for New Replies.

New Ticket yes
New Client Reply
New Staff Reply
Ticket Move
Ticket Flagged
New Note
Status Change
Ticket Edited
Priority Change
Ticket Assigned
Ticket Merged
Post Deleted
Ticket Deleted

Alert Options

Run Only for Assigned Tickets
If enabled, this Rule will be executed only if the ticket is assigned to you.

Yes No

Filter by Department
You can restrict this Rule to a certain department by selecting one from the list. If no department is selected, this rule will be executed for tickets under all departments.
-- All Departments -- Support

Filter by Ticket Status
Select the Ticket Status for which this Alert Rule applies. This enables you to receive Alerts only for tickets with a certain status.
-- All Ticket Statuses -- Open

Filter by Ticket Priority
Select the Ticket Priority for which this Alert Rule applies. This enables you to receive Alerts only for tickets with a certain priority level.
For example, you might want to receive SMS Alerts only for tickets that are marked Urgent or Critical.
-- All Ticket Priorities -- Critical

[UKDSL]

I am also having problems with the SMS Gateway. It hasnt been working for me for a couple of days, just randomly stopped working..

My messages dont even seem to be getting to the gateway, I notice gateway.kayako.net isnt resolving if that has anything to do with it..

[rickowen]

SMS has stopped workiung since approx 8/06/06 for us also

Cheers

Richard

[Sole]

Any news of whether SMS is currently working?

I added some credits couple of days ago, followed all instructions here, checked php.ini file.

But nothing??