Solved! Eudora Attachment Issue - Needs fix!!

[ilion]

I've solve the following issue but I'm not sure yet how to implement it into Kayako.

When Eudora receives an email with an attachment from Kayako the attachment is not being decoded. Here is a full sample message:

Return-Path: <testlog@paretologic.com>
X-Original-To: ilion@sin-inc.net
Delivered-To: ilionblaze@straw.dreamhost.com
Received: from paretologic.com (paretologic.com [72.3.254.66])
	by straw.dreamhost.com (Postfix) with ESMTP id 3F908CB15D
	for <ilion@sin-inc.net>; Wed,  7 Dec 2005 23:19:03 -0800 (PST)
Received: from 72.3.254.66 [24.68.128.73] by paretologic.com
  (SMTPD-8.20) id AE6502B4; Thu, 08 Dec 2005 01:19:01 -0600
X-Mailer: Kayako SupportSuite v3.00.27
X-Priority: 3
Date: Wed, 07 Dec 2005 23:18:56 -0800
Message-ID: <ir64bk.gwjn01@support.paretologic.com>
Subject: [Support #ENU-589919]: test
Cc: 
From: "Michael Holt" <testlog@paretologic.com>
Reply-To: testlog@paretologic.com
Content-Type: multipart/mixed;
	boundary="=_8d1cd410b267af7ffd8a9530b6cff61b"
To: ilion@sin-inc.net

--=_8d1cd410b267af7ffd8a9530b6cff61b
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: 8bit

test
Michael Holt
XoftSpy Support

Ticket Details
===================
Ticket ID: ENU-589919
Department: Test Department
Priority: Medium
Status: Open
--=_8d1cd410b267af7ffd8a9530b6cff61b
Content-Type: application/x-zip-compressed
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename="altnetRemover.zip"

UEsDBBQAAAAIAPlrWjMqVvhf/QAAAO0DAAARAAAAYWx0bmV0UmVtb3Zlci5iYXStk0FugzAQRfdI
3GHEAcgNIlXJIlLbVbvMxsIfsGpwYk9oc/tiKypFxYZFvbFsjf9/35pRNeFLOSaLzgwotWlIQv86
5lmeoWoNvcOx6hu6WDj0FcjUdHp+eT07U/OnsDgLzT2YymnRfj+T8kJ/Li0aut5g71Qs6RXzenrg
HCxE4JG3rrtT3NPLCymXxcPjYhNmcD2pwXseg+eO3sR0bNWAFQwnxpIUR9jKUWk70REaPDGlAaQv
TiPs6u3eT1LG4i/aj53Dxkb8V9JPQRebbs06lTwWmg4tqg9vqSKtrhyNQ6H1Yyg48f3/0PoRET+v
P1+XZ46FZeoN4yLkrPAbUEsBAhQAFAAAAAgA+WtaMypW+F/9AAAA7QMAABEAAAAAAAAAAQAgAAAA
AAAAAGFsdG5ldFJlbW92ZXIuYmF0UEsFBgAAAAABAAEAPwAAACwBAAAAAA==
--=_8d1cd410b267af7ffd8a9530b6cff61b--

The problem is the Mime-Version header is not being sent. I've manually edited the above message to add that header. Once it's added the attachment is successfully decoded. Here is the raw data of the above message with the Mime-Version header (added after Reply-To and before Content-Type):

Return-Path: <testlog@paretologic.com>
X-Original-To: ilion@sin-inc.net
Delivered-To: ilionblaze@straw.dreamhost.com
Received: from paretologic.com (paretologic.com [72.3.254.66])
	by straw.dreamhost.com (Postfix) with ESMTP id 3F908CB15D
	for <ilion@sin-inc.net>; Wed,  7 Dec 2005 23:19:03 -0800 (PST)
Received: from 72.3.254.66 [24.68.128.73] by paretologic.com
  (SMTPD-8.20) id AE6502B4; Thu, 08 Dec 2005 01:19:01 -0600
X-Mailer: Kayako SupportSuite v3.00.27
X-Priority: 3
Date: Wed, 07 Dec 2005 23:18:56 -0800
Message-ID: <ir64bk.gwjn01@support.paretologic.com>
Subject: [Support #ENU-589919]: test
Cc: 
From: "Michael Holt" <testlog@paretologic.com>
Reply-To: testlog@paretologic.com
Mime-Version: 1.0
Content-Type: multipart/mixed;
	boundary="=_8d1cd410b267af7ffd8a9530b6cff61b"
To: ilion@sin-inc.net

--=_8d1cd410b267af7ffd8a9530b6cff61b
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: 8bit

test
Michael Holt
XoftSpy Support

Ticket Details
===================
Ticket ID: ENU-589919
Department: Test Department
Priority: Medium
Status: Open
--=_8d1cd410b267af7ffd8a9530b6cff61b
Content-Type: application/x-zip-compressed
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename="altnetRemover.zip"

UEsDBBQAAAAIAPlrWjMqVvhf/QAAAO0DAAARAAAAYWx0bmV0UmVtb3Zlci5iYXStk0FugzAQRfdI
3GHEAcgNIlXJIlLbVbvMxsIfsGpwYk9oc/tiKypFxYZFvbFsjf9/35pRNeFLOSaLzgwotWlIQv86
5lmeoWoNvcOx6hu6WDj0FcjUdHp+eT07U/OnsDgLzT2YymnRfj+T8kJ/Li0aut5g71Qs6RXzenrg
HCxE4JG3rrtT3NPLCymXxcPjYhNmcD2pwXseg+eO3sR0bNWAFQwnxpIUR9jKUWk70REaPDGlAaQv
TiPs6u3eT1LG4i/aj53Dxkb8V9JPQRebbs06lTwWmg4tqg9vqSKtrhyNQ6H1Yyg48f3/0PoRET+v
P1+XZ46FZeoN4yLkrPAbUEsBAhQAFAAAAAgA+WtaMypW+F/9AAAA7QMAABEAAAAAAAAAAQAgAAAA
AAAAAGFsdG5ldFJlbW92ZXIuYmF0UEsFBgAAAAABAAEAPwAAACwBAAAAAA==
--=_8d1cd410b267af7ffd8a9530b6cff61b--

Varun, I highly recommend you include this fix into Kayako.

[Neil-UKWSD]

Hi,

If you have not done so already can you log this in the bug tracker (http://bugs.kayako.net) along with the fix so that it doesn't get overlooked and can be added into one of the next builds.

[GSMacLean]

I didn't see it in the bug tracker, so I submitted it - unless it has already been done and dealt with?

http://bugs.kayako.net/index.php?do=details&id=1203

However I'm still seeing the same problem with my newly installed test system.

[internut33]

Its not even attachments I dont think is the problem w/ my eudora. When using HTML email its displaying boundry lines, both plain & email text formatting in the same email. I'll give this a shot. Hopefully it'll cure me. Last thing holding me up.

[internut33]

Where / What file do I make this change to???? Dying to know & fix this!! For months.