Some setting want , is it possible?

squallpang · **Some setting want , is it possible? -** 20-07-2007, 03:22 AM

As compare to our old ticket system (Supporttrio), Is there any way to set esupport so that i can have ticket status change to viewed()created this status myself) automatically after each satff replied? As I think last replier and last staff reply is unclear if i need to see both to know the ticket status .Is this related to to flag function? since i see those flag change but i not sure what will make this happen and how to set it to meet my purpose.

squallpang · 20-07-2007, 03:55 AM

i think i posted in wrong place , how can i delete it ?move?

craigbrass · 20-07-2007, 09:21 AM

This forum is fine to post this in but if you say which board you want it moved to, Jamie will move it.

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squallpang Offline New Member Posts: 14 Join Date: Jul 2007	20-07-2007, 03:55 AM i think i posted in wrong place , how can i delete it ?move?

craigbrass Offline Senior Member Posts: 5,740 Join Date: Jun 2005 Location: Cumbria, UK	20-07-2007, 09:21 AM This forum is fine to post this in but if you say which board you want it moved to, Jamie will move it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger