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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member  Posts: 430 Join Date: Dec 2005 Location: Sitting SupportSuite Owned License | Sort Sort Sort -
23-04-2008, 12:29 PM
In everything you do in Kayako think about how the data is sorted! Can you please tell me how PREDEFINED REPLIES are sorted? It appears they have no sort pattern at all and are randomly displayed in the popup list to select from. The pattern may be by the order created which is unfortunate. There is a lot of information in Kayako where sort is completely disregarded it seems. Please review and resolve. Thank you. |
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(#2)
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| Member  Posts: 153 Join Date: Feb 2008 eSupport Owned License |
23-04-2008, 12:40 PM
From the one's that I have created, it looks like it's sorted by order created |
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(#3)
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| Member Posts: 153 Join Date: Feb 2008 eSupport Owned License |
23-04-2008, 01:21 PM
After looking at the SQL entries for predefined replies (tables swpredefinedcategories and swpredefinedreplies) it looks like they are sorted by record ID. That being the order in which they were added. I guess if you wish to change the order, you will have to change the record ID for the categories and replies. I would do it in steps of 100.. |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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