Sort Tickets

elvia · **Sort Tickets -** 23-08-2006, 01:49 PM

Hello all,

we currently us eSupport Version 3.00.32 and customers miss the ability to sort their tickets. We have customer with more then 100 tickets and everthing i found concernig this is in Admin CP to sort ther tickets by "oldest first" or "newest first".
Is this possiblility available in the newest version?

Thank you for each reply.

Regards

Ian

logicway · 23-08-2006, 02:37 PM

Sort, filter and search option for the client ticketlist is indeed a missing feature. I hope this gets implemeted asap.

Hawkwing · 23-08-2006, 02:45 PM

I can only agree. Please put this high in the todo list

logicway · 28-08-2006, 08:48 AM

Just created a feature-request: http://bugs.kayako.net/?do=details&id=1598

ckirby · **View ticket search -** 28-08-2006, 06:44 PM

Kayoko's public support website is running 3.00.98 which is the latest beta release available and they still have not implemented his function.

No idea why it is taking so long.

elvia · 24-10-2006, 11:13 AM

Hi,

is this functionality available in version 3.04.10?

Regards

Ian

sureshkumar.mr · 24-10-2006, 05:22 PM

No this function is not available. Even I had requested for the same.

Quote:

Originally Posted by Varun Shoor

Evaluating Kayako? Not fit for all types of Business model

You need to understand that all feature requests are decided on popularity and the number of requests. Majority of the above features are specific to your organization and cannot be given priority over some other upcoming features that we are implementing.

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elvia Offline New Member Posts: 2 Join Date: Aug 2006	Sort Tickets - 23-08-2006, 01:49 PM Hello all, we currently us eSupport Version 3.00.32 and customers miss the ability to sort their tickets. We have customer with more then 100 tickets and everthing i found concernig this is in Admin CP to sort ther tickets by "oldest first" or "newest first". Is this possiblility available in the newest version? Thank you for each reply. Regards Ian

logicway Offline Member Posts: 63 Join Date: Jul 2006	23-08-2006, 02:37 PM Sort, filter and search option for the client ticketlist is indeed a missing feature. I hope this gets implemeted asap.

Hawkwing Offline Member Posts: 100 Join Date: Oct 2005	23-08-2006, 02:45 PM I can only agree. Please put this high in the todo list

logicway Offline Member Posts: 63 Join Date: Jul 2006	28-08-2006, 08:48 AM Just created a feature-request: http://bugs.kayako.net/?do=details&id=1598

ckirby Offline New Member Posts: 4 Join Date: Aug 2006	View ticket search - 28-08-2006, 06:44 PM Kayoko's public support website is running 3.00.98 which is the latest beta release available and they still have not implemented his function. No idea why it is taking so long.

elvia Offline New Member Posts: 2 Join Date: Aug 2006	24-10-2006, 11:13 AM Hi, is this functionality available in version 3.04.10? Regards Ian