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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Kayako develops robust helpdesk software, live chat and real-time visitor monitoring software.
Kayako is trusted by more than 30,000 organizations, including a number of Fortune 500 companies and government institutions.
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  (#1) Old
elvia Offline
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Join Date: Aug 2006
Sort Tickets - 23-08-2006, 12:49 PM

Hello all,

we currently us eSupport Version 3.00.32 and customers miss the ability to sort their tickets. We have customer with more then 100 tickets and everthing i found concernig this is in Admin CP to sort ther tickets by "oldest first" or "newest first".
Is this possiblility available in the newest version?

Thank you for each reply.

Regards

Ian
   
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logicway Offline
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23-08-2006, 01:37 PM

Sort, filter and search option for the client ticketlist is indeed a missing feature. I hope this gets implemeted asap.
   
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Hawkwing Offline
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23-08-2006, 01:45 PM

I can only agree. Please put this high in the todo list
   
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logicway Offline
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28-08-2006, 07:48 AM

Just created a feature-request: http://bugs.kayako.net/?do=details&id=1598
   
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ckirby Offline
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View ticket search - 28-08-2006, 05:44 PM

Kayoko's public support website is running 3.00.98 which is the latest beta release available and they still have not implemented his function.

No idea why it is taking so long.
   
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elvia Offline
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24-10-2006, 10:13 AM

Hi,

is this functionality available in version 3.04.10?

Regards

Ian
   
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  (#7) Old
sureshkumar.mr Offline
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24-10-2006, 04:22 PM

No this function is not available. Even I had requested for the same.

Quote:
Originally Posted by Varun Shoor
Evaluating Kayako? Not fit for all types of Business model

You need to understand that all feature requests are decided on popularity and the number of requests. Majority of the above features are specific to your organization and cannot be given priority over some other upcoming features that we are implementing.
   
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