sort tickets via priority with custom priority created - Kayako

(#1)

steelcase Offline

New Member

Posts: 22

Join Date: Feb 2007

Location: Nashville, TN

sort tickets via priority with custom priority created - 27-02-2008, 07:51 PM

I created a new priority level called "offline". I have a field in the priority setting for display order. But I don't see a field that will control the sort order.

Is there a way to affect the sort order when you are viewing the tickets from the "manage tickets" screen?
Currently this new priority called "offline" that I created is listed sorted after the "High" priority which is not what I intended.

thanks,
Kevin

Tags

created, custom, priority, sort, tickets

« Looking for code to make login box beneath icons | sort via priority and last activity »

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Trackbacks are On Pingbacks are On Refbacks are On

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
The SLA system explained with example implementation	Matthew	SupportSuite, eSupport and LiveResponse	29	27-08-2008 02:39 PM
Custom Fields Tickets -> List -> Ability to sort by custom field columns	PeteV	Will Implement (V4)	10	19-08-2008 11:44 PM
Horrible SLA Problems	Emma	SupportSuite, eSupport and LiveResponse	26	26-10-2007 10:03 AM
Custom Fields Custom fields -> For tickets -> Display them in post reply tab	jeromie	Feature Requests	1	20-03-2007 10:36 PM
Exact differences between client created tickets and staff created tickets	vineethshyam	SupportSuite, eSupport and LiveResponse	5	27-11-2006 12:25 PM

Help desk software by Kayako.