Specify users for Liveresponse - Kayako

rma · **Specify users for Liveresponse -** 04-09-2008, 07:55 PM

is there a way to allow some of your users (for example all users within group Key Users and the VIP group) can view Live Response button.

craigbrass · 04-09-2008, 09:45 PM

Not using a setting, no. I imagine you could add some kind of if statement to say "If department id is 1,3,4, show." in the templates.

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rma Offline New Member Posts: 3 Join Date: Sep 2008	Specify users for Liveresponse - 04-09-2008, 07:55 PM is there a way to allow some of your users (for example all users within group Key Users and the VIP group) can view Live Response button.

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	04-09-2008, 09:45 PM Not using a setting, no. I imagine you could add some kind of if statement to say "If department id is 1,3,4, show." in the templates. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger