Spell Checker Failure.

Darren · Darren Using 3.00.27

When I try to spell check in creating a Phone Ticket, the spell chekc window appears and throws up the error detailed in the screenshot below.

We have installed v3.27 on a Linux box, so Windows fixes are of no use to us.

Any ideas anyone?

Neil-UKWSD · 12-12-2005, 11:02 AM

Hi Darren,

That error would suggest aspell isn't installed on your Linux box.

What output do you get when you type:

which aspell

**bear** · 24-03-2006, 04:51 PM

Just had this begin today, aspell error (see screen shot).
Was working fine, now it isn't. Looking in /usr/lib, when it's in /usr/bin.
Any suggestions?

***Varun Shoor*** · 24-03-2006, 06:26 PM

Seems like your aspell language file doesnt exist in the path mentioned, Can you confirm that?

Regards,

Varun Shoor

***Varun Shoor*** · 24-03-2006, 06:34 PM

/usr/lib/aspell/en_us is the file.

Regards,

Varun Shoor

**bear** · 24-03-2006, 06:48 PM

Not sure what you mean by this Varun. How do I determine the path it's looking for, and what file? I did "which aspell" and it shows "/usr/bin" if that's what you mean. No change to the server, worked yesterday as is.

**bear** · 24-03-2006, 07:06 PM

Weird, posts are out of order...

At any rate, any idea why this would have suddenly gone missing, and is there a way to include this in the local path, or only in /usr...?

**bear** · 24-03-2006, 07:17 PM

Found a workaround (don't have root access) by specifying "american.multi" (which did exist) instead of "en_us". All better now.

md3v · 11-08-2006, 10:51 AM

Hi,

We are having a problem with aspell in SupportSuite. The error is:

System error: Aspell program execution failed ('aspell -a -- lang=en_US < ./../../cache/aspell_data_71EryQ 2>&1')

Aspell is installed:

[root@server file]# which aspell
/usr/bin/aspell

Our LIB directory contains:

[root@server aspell]# pwd
/usr/lib/aspell
[root@server aspell]# ls -la
total 4392
drwxr-xr-x 2 root root 4096 Aug 11 16:50 .
drwxr-xr-x 95 root root 40960 Jul 23 16:48 ..
-rw-r--r-- 1 root root 63 Apr 10 18:05 american-med.multi
-rw-r--r-- 1 root root 151552 Apr 10 18:05 american-med-only
lrwxrwxrwx 1 root root 18 Jul 23 16:45 american.multi -> american-med.multi
-rw-r--r-- 1 root root 4050944 Apr 10 18:05 english-med-only
lrwxrwxrwx 1 root root 14 Jul 23 16:45 english.multi -> american.multi
-rw-r--r-- 1 root root 24576 Apr 10 18:05 english-variant-0
-rw-r--r-- 1 root root 102400 Apr 10 18:05 english-variant-1
-rw-r--r-- 1 root root 102400 Apr 10 18:05 english-variant-2

Does anyone have any recommendations?

Christopher.

md3v · 12-08-2006, 06:41 AM

I have opened a ticket with Kayako on this - I opened it yesterday, during business hours but have yet to have a response.

Christopher.

md3v · 14-08-2006, 04:27 PM

I owned a ticket 3 days ago and they've sitll not responded.

Unacceptable.

md3v · 18-08-2006, 06:03 AM

Kayako support doesn't exist.

I've had no response on HIY-918137 in over a week.

Does anyone have contact information for Kayako - phone or other?

md3v · 18-08-2006, 06:04 AM

Kayako support doesn't exist.

I've had no response on HIY-918137 in over a week.

Does anyone have contact information for Kayako - phone or other?

gguarnere · 18-08-2006, 04:33 PM

Hello,

We are having this problem, too. We are on Windows Server 2003.

Please advise.

Gino

md3v · 18-08-2006, 04:38 PM

Sadly Kayako are no longer answering any support tickets and sadly they're based in India and thus can't be help accountable for their behavior and poor business ethic.

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Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	12-12-2005, 11:02 AM Hi Darren, That error would suggest aspell isn't installed on your Linux box. What output do you get when you type: which aspell Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

*Varun Shoor* Offline Chief Executive Officer Posts: 2,829 Join Date: May 2003	24-03-2006, 06:34 PM /usr/lib/aspell/en_us is the file. Regards, Varun Shoor Varun Shoor (varun.shoor ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

bear Offline Community Moderator Posts: 709 Join Date: Jan 2005	24-03-2006, 06:48 PM Not sure what you mean by this Varun. How do I determine the path it's looking for, and what file? I did "which aspell" and it shows "/usr/bin" if that's what you mean. No change to the server, worked yesterday as is. ...read me...

bear Offline Community Moderator Posts: 709 Join Date: Jan 2005	24-03-2006, 07:06 PM Weird, posts are out of order... At any rate, any idea why this would have suddenly gone missing, and is there a way to include this in the local path, or only in /usr...? ...read me...

bear Offline Community Moderator Posts: 709 Join Date: Jan 2005	24-03-2006, 07:17 PM Found a workaround (don't have root access) by specifying "american.multi" (which did exist) instead of "en_us". All better now. ...read me...

md3v Offline New Member Posts: 17 Join Date: Aug 2006	12-08-2006, 06:41 AM I have opened a ticket with Kayako on this - I opened it yesterday, during business hours but have yet to have a response. Christopher.

md3v Offline New Member Posts: 17 Join Date: Aug 2006	14-08-2006, 04:27 PM I owned a ticket 3 days ago and they've sitll not responded. Unacceptable.

md3v Offline New Member Posts: 17 Join Date: Aug 2006	18-08-2006, 06:03 AM Kayako support doesn't exist. I've had no response on HIY-918137 in over a week. Does anyone have contact information for Kayako - phone or other?

md3v Offline New Member Posts: 17 Join Date: Aug 2006	18-08-2006, 06:04 AM Kayako support doesn't exist. I've had no response on HIY-918137 in over a week. Does anyone have contact information for Kayako - phone or other?

gguarnere Offline Member Posts: 42 Join Date: Jul 2006	18-08-2006, 04:33 PM Hello, We are having this problem, too. We are on Windows Server 2003. Please advise. Gino

md3v Offline New Member Posts: 17 Join Date: Aug 2006	18-08-2006, 04:38 PM Sadly Kayako are no longer answering any support tickets and sadly they're based in India and thus can't be help accountable for their behavior and poor business ethic.