Kayako logo
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#16) Old
greengiant Offline
Member
 
Posts: 99
Join Date: Feb 2004
18-08-2006, 06:08 PM

md3v,

Try editing ncludes/Spellcheck/spellcheck.php and changing line 13 from

PHP Code:
$lang 'en_US'
to

PHP Code:
$lang 'american.multi'
   
Reply With Quote
  (#17) Old
md3v Offline
New Member
 
Posts: 17
Join Date: Aug 2006
21-08-2006, 02:56 PM

It turns out that open_basedir and safe_mode in /etc/php.ini need to be disabled for Aspell to operate.

m.
   
Reply With Quote
  (#18) Old
webit_csullivan Offline
New Member
 
webit_csullivan's Avatar
 
Posts: 6
Join Date: Oct 2006
Spell Check error in Windows 2003 Server - 30-10-2006, 04:08 PM

I am getting this error while trying to spell check within the SupportSuite version 3.04.00.

spellcheckerror.JPG

I have installed aspell and the English precompiled dictionaries from this site:
http://aspell.net/win32/

Then in spellcheck.php which is located in my \Support\includes\Spellcheck folder I edited the $lang = 'en_US.multi'; because that is what is installed in my dict folder from the precompiled dictionaries link above.

So the top part of my spellcheck.php looks like this:

$spellercss = 'spellerStyle.css';
$word_win_src = 'wordWindow.js';
$textinputs = $_POST['textinputs']; # array
$aspell_prog = 'aspell';
$lang = 'en_US.multi';
$aspell_opts = "-a --lang=$lang";
//$aspell_opts = "-a --lang=$lang --encoding=utf-8";
$tempfiledir = "./../../cache";
$input_separator = "A";

I made sure aspell works from the command line and put it in my windows path. It appears to be working because I type aspell in command line and it runs through the help file.

can anyone give me the slightest idea why spellcheck isnt working.

Thanks,
Chad
   
Reply With Quote
  (#19) Old
md3v Offline
New Member
 
Posts: 17
Join Date: Aug 2006
30-10-2006, 04:13 PM

Do you have open_basedir or safe_mode enabled? That will prevent the execution of the aspell file.

Christopher.
   
Reply With Quote
  (#20) Old
webit_csullivan Offline
New Member
 
webit_csullivan's Avatar
 
Posts: 6
Join Date: Oct 2006
30-10-2006, 04:19 PM

I have them disabled like you said in a previous post..I was going to say that at the end of my post but forgot.

In my C:\PHP\php.ini file I have:


;
; Safe Mode
;
safe_mode = Off


; open_basedir, if set, limits all file operations to the defined directory
; and below. This directive makes most sense if used in a per-directory
; or per-virtualhost web server configuration file. This directive is
; *NOT* affected by whether Safe Mode is turned On or Off.

open_basedir = Off
   
Reply With Quote
  (#21) Old
md3v Offline
New Member
 
Posts: 17
Join Date: Aug 2006
30-10-2006, 04:27 PM

Have you restarted apache since the modification?

What is the exact error when you attempt to use the spell checker?
   
Reply With Quote
  (#22) Old
webit_csullivan Offline
New Member
 
webit_csullivan's Avatar
 
Posts: 6
Join Date: Oct 2006
30-10-2006, 04:32 PM

I use IIS and yes I not only restarted the IIS service but the entire server and still got the error.

I attached the error and in case you dont see it on the previous post it is:

System error: Aspell program execution failed (`aspell -a --lang=en_US.multi <C:WINDOWSTEMPasp15.tmp 2>&1`)
   
Reply With Quote
  (#23) Old
md3v Offline
New Member
 
Posts: 17
Join Date: Aug 2006
30-10-2006, 04:37 PM

Read Spell Checker.
   
Reply With Quote
  (#24) Old
webit_csullivan Offline
New Member
 
webit_csullivan's Avatar
 
Posts: 6
Join Date: Oct 2006
30-10-2006, 05:06 PM

Thanks md3v that link helped out and I have spell check working now.

Have a great week!

Chad
   
Reply With Quote
Reply

Tags
checker, failure, spell

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Spell Checker error ]SK[ SupportSuite, eSupport and LiveResponse 7 03-09-2007 06:49 PM
No words in spell checker dictionary IVRnet SupportSuite, eSupport and LiveResponse 0 06-07-2007 10:26 PM
Spell Checker mhunt SupportSuite, eSupport and LiveResponse 42 03-07-2007 04:23 PM
Adding the JSpell Spell Checker to Submit a Ticket chelsel Developers & Code 5 27-03-2007 04:57 PM



Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
Help desk software by Kayako.


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48