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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Kayako develops robust helpdesk software, live chat and real-time visitor monitoring software.
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avirapen Offline
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Posts: 9
Join Date: Nov 2007
SSL for Client Interface? - 23-11-2007, 08:37 PM

Hi, is there a way to use something secure for clients to connect to the clients support web interface?

Also, is there a way to shut off the part of the auto-responder that says:

You can check the status of or reply to this Ticket online at: http://support.whatever.com
Email: youremail@youremail.com
Password: 07fbee3b


regards,

Alex
   
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supportskins Offline
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23-11-2007, 09:46 PM

You will need to install the complete software under SSL location and set the Product URL to https://support.yourdomain.com.

Quote:
You can check the status of or reply to this Ticket online at: http://support.whatever.com
Email: youremail@youremail.com
Password: 07fbee3b
You can remove that by editing the email_autoresponder template.



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