SSL image location for LiveSupport images?

[NC Software]

Hello,

It would be nice to be able to specify a secure image path for LiveResponse to use when it's operating under a SSL connection (HTTPS). Our help desk is NOT under SSL but we want the livesupport icon available on our store. Naturally when the store goes into SSL mode you get popup warnings about mixed mode, i.e. trying to show non-SSL images under SSL.

Is there a fix?

[craigbrass]

You could go Admin CP -> Templates -> Live Support -> chatimage and manually specify the URL of each image on an SSL server. This way, the image would always be loaded from an SSL server so would never error.

[NC Software]

Thx

[craigbrass]

Your welcome.

[JSWeb]

Which element do we need to change

<a href="javascript:startChat_<{$variablesuffix}>('0' );" onMouseOver="window.status='<{$staffstatustext}>'; return true;" onMouseOut="window.status=''; return true;"><{if $iscustomcode eq "true"}><{if $staffstatus eq "online"}><{$onlinetext}><{else}><{$offlinetext}>< {/if}><{else}><img src="<{$themepath}><{if $nolink eq 1}>space.gif<{elseif $staffstatus eq "online"}>staffonline.gif<{elseif $staffstatus eq "away"}>staffaway.gif<{elseif $staffstatus eq "back"}>staffbackin5.gif<{else}>staffoffline.g if<{/if}>" border="0" alt="<{$staffstatustext}>" title="<{$staffstatustext}>"><{/if}></a>

[JSWeb]

For Live Response, you need to specify the Secured Connection under Admin CP

Admin CP >> Settings >> Live Support >> Always Use Secure Connection (https) For Chat = Yes

If this setting is enabled, all chat sessions will always be conducted over https.