Staff deletion question

threshold · **Staff deletion question -** 29-04-2008, 06:44 PM

I am a new user and was playing with my department setup. I deleted a department that had 2 tickets assigned and the tickets became invisible. I don't know if the same thing might happen when a staff member is deleted. There should be a warning when deleting anything that has data in it.

craigbrass · 29-04-2008, 07:54 PM

They are not invisible, just in a none existent department. The only way to retreve them is to run an SQL query on the tickets table to home them in a new department.

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threshold Offline New Member Posts: 12 Join Date: Apr 2008	Staff deletion question - 29-04-2008, 06:44 PM I am a new user and was playing with my department setup. I deleted a department that had 2 tickets assigned and the tickets became invisible. I don't know if the same thing might happen when a staff member is deleted. There should be a warning when deleting anything that has data in it.

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	29-04-2008, 07:54 PM They are not invisible, just in a none existent department. The only way to retreve them is to run an SQL query on the tickets table to home them in a new department. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger