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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Kayako develops robust helpdesk software, live chat and real-time visitor monitoring software.
Kayako is trusted by more than 30,000 organizations, including a number of Fortune 500 companies and government institutions.
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jono Offline
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Staff email? - 17-04-2008, 01:13 AM

You know when you install this it says " Staff email "

are you meant to give it the email you usually give out on your website so

contact@domain.com ?

As that is what i gave it..

Next question is.. when someone submits a ticket to that.. will i get 2 emails

One in my ticket system
One in my regular inbox ( webserver mail )?
   
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Siora Offline
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17-04-2008, 02:30 AM

staff email is used for alerts. When you setup alerts for staff they will receive email alerts at the email address you specify for them.


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www.sioraIT.com
   
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