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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 13 Join Date: Apr 2008 eSupport Owned License | Staff email? -
17-04-2008, 12:13 AM
You know when you install this it says " Staff email " are you meant to give it the email you usually give out on your website so contact@domain.com ? As that is what i gave it.. Next question is.. when someone submits a ticket to that.. will i get 2 emails One in my ticket system One in my regular inbox ( webserver mail )? |
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(#2)
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| Member  Posts: 1,238 Join Date: Apr 2007 Location: Toronto Canada SupportSuite Owned License |
17-04-2008, 01:30 AM
staff email is used for alerts. When you setup alerts for staff they will receive email alerts at the email address you specify for them. |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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