| |||||||||||
![]() |
![]() |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
|
(#2)
|
| Senior Member Posts: 7,556 Join Date: Jun 2005 Location: Cumbria, UK |
08-09-2007, 08:04 AM
What version of Kayako are you running? Did it happen after an upgrade? Have you recently changed the URL that Kayako is running on?
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
| | |
(#3)
|
(#4)
|
| Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India |
08-09-2007, 10:18 AM
Straight from the Kayako KB: 1) Your Server Date is Incorrect: If your server date is not synced properly then it might result in constant Session Expired Due to Inactivity Errors, The resolution to this is to run the "ntpdate" command to sync the server clock. Example: ntpdate clock1.unc.edu OR ntpdate www.otc.psu.edu 2) Your IP Changes Frequently: Dynamic IPs can also result in this error, You can disable the use of Static IPs by changing $disablesessionipcheck option under the config/config.php file 3) Your HEAP Table gets Flushed Automatically: For some unkown reasons the session table gets emptied on certain systems, the solution is to convert it from HEAP (Memory) to MyISAM (Disk Based) Table by running the following SQL Query: ALTER TABLE `swsessions` TYPE = MyISAM; 4) You have some Cookie Crunching Software on your Desktop: This error can also be a cause of cookie crunching/clearing software installed with your web browser 5) Proxies & Web Accelerator: Google Web Accelerator and other proxies are also known to cause this issue HTH Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
| | |
(#5)
|
| Senior Member Posts: 7,556 Join Date: Jun 2005 Location: Cumbria, UK |
08-09-2007, 10:35 AM
And if all of them fail, try upgrading to 3.11.01 as it may of been fixed.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
| | |
(#6)
|
(#7)
|
| Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India |
09-09-2007, 07:18 AM
You need to make sure that your PHP is compiled with mbstring
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
| | |
(#8)
|
(#9)
|
| Senior Member Posts: 7,556 Join Date: Jun 2005 Location: Cumbria, UK |
09-09-2007, 02:42 PM
Do you manage the server yourself or is it managed by somebody else? If it is something else, ask them to recompile PHP with MBString.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
| | |
(#10)
|
| Operations Manager Posts: 7,373 Join Date: Jan 2006 Location: England, UK |
09-09-2007, 03:18 PM
Do a search of the forum, you will find lots of results: pre-requisites for installation of esupport -------------------------------------------------------------------
|
| | |
(#11)
|
| Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India |
09-09-2007, 06:42 PM
Create phpinfo file on your server to know if your server PHP is compiled with mbstring or not. It should have a mbstring block something like the attached image.
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
| | |
![]() |
| Tags |
| staff |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| New Build: 3.10.02 STABLE | Ryan Lederman | News and Announcements | 0 | 05-03-2007 08:53 PM |