Kayako logo
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
Thijs Offline
Member
 
Posts: 253
Join Date: Jan 2007
Staff member can still add ticket in other Departments than assigned - 04-12-2007, 09:08 PM

Hi,

In 3.11.02 I see that a staffmember can still add tickets to Departments who are not selected under the group where he is assigned to.

Also when I select only the department under the user itself, so I don't use "Use Group Departments" in that case, the user can still add tickets in the other Departments.

Is this a bug or am I missing something ? I hope I miss something

Thijs
   
Reply With Quote
Reply

Tags
assigned, departments, member, staff, ticket

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Free Add staff assigned information to ticket footer Mahesh Slaria Modifications & Addon Releases 3 04-06-2007 02:45 PM
New Build: 3.10.02 STABLE Ryan Lederman News and Announcements 0 05-03-2007 09:53 PM
relationships between staff members, groups, and departments Anne Wilson SupportSuite, eSupport and LiveResponse 3 13-11-2006 03:27 PM



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47