Staff Name does not update!

WireNine · **Staff Name does not update! -** 22-03-2006, 04:24 AM

I recently updated a staff name in settings, yet it did not update in the tickets, why?

Quote:

Full Name
Enter your Full Name. This name will be visible publicly to your users and also used as the From Name for all Outgoing Mails.

Updating this field does not update any old tickets, it only uses the updated name on NEW tickets but all old tickets show the same old name.

WireNine · 22-03-2006, 04:48 AM

Actually it doesn't update the name at all. After responding to a ticket, the name just reverts itself back to old one.

It shows OLD name on all ticket responses, new or old. Just doesn't update. I have tried updating several times.

WireNine · 22-03-2006, 04:09 PM

It requires a log out before updating the name for new tickets, but that does not fix the fact that it still uses old name for old tickets.

Is this a bug or is this how its suppose to be?

Neil-UKWSD · 22-03-2006, 04:53 PM

Hi,

I beleive this is how it is supposed to be, it stored the staff details with the ticket replies, when you update the staff name it does not scan the DB and update all tickets that staff member has worked on.

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WireNine Offline Member Posts: 86 Join Date: Feb 2006	22-03-2006, 04:48 AM Actually it doesn't update the name at all. After responding to a ticket, the name just reverts itself back to old one. It shows OLD name on all ticket responses, new or old. Just doesn't update. I have tried updating several times.

WireNine Offline Member Posts: 86 Join Date: Feb 2006	22-03-2006, 04:09 PM It requires a log out before updating the name for new tickets, but that does not fix the fact that it still uses old name for old tickets. Is this a bug or is this how its suppose to be?

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	22-03-2006, 04:53 PM Hi, I beleive this is how it is supposed to be, it stored the staff details with the ticket replies, when you update the staff name it does not scan the DB and update all tickets that staff member has worked on. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk