Staff receiving an email

victor78 · **Staff receiving an email -** 11-12-2006, 11:24 PM

Hi evrybody,

is there any way that the staff receives an email for kayako everytime a new ticket is posted by an user? Right now you have to connect to kayako to see if there is any ticket.

thanks!

eiden · 12-12-2006, 12:05 AM

You can setup alert.

StaffCP -> Tickets -> Alerts

Or just use InstaAlert.

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victor78 Offline New Member Posts: 4 Join Date: Dec 2006	Staff receiving an email - 11-12-2006, 11:24 PM Hi evrybody, is there any way that the staff receives an email for kayako everytime a new ticket is posted by an user? Right now you have to connect to kayako to see if there is any ticket. thanks!

eiden Offline Member Posts: 234 Join Date: Apr 2006 Location: Norway	12-12-2006, 12:05 AM You can setup alert. StaffCP -> Tickets -> Alerts Or just use InstaAlert.