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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 1 Join Date: Nov 2006 | Staff replies do not work. -
10-01-2007, 07:32 PM
Staff email replies do not work. When a staff replies from their email it does nothing. When they reply directly on the ticket system it does not notify the customer that a reply has been made, but does post on the system. Any help would be great and thank you in advnce. |
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(#2)
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| Senior Member  Posts: 3,494 Join Date: Aug 2006 Location: Mumbai, India |
11-01-2007, 11:53 AM
Seems like a mail parser issue. Make sure you have set the email parser as explained in the Kayako manual which can be found at http://manual.kayako.net/. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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