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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member  Posts: 523 Join Date: Dec 2005 Location: Sitting | Staff Reply sends while typing ticket reply (pressing enter causes send?) -
05-06-2007, 09:37 PM
Once again this web site is crawling slow, and I'm not getting e-mail notifications at times, seems your server cannot handle the load... Anyways, every now and then I'll be replying to a ticket and all of the sudden the ticket sends. Most likely this occurs when I am pressing ENTER to add a few line breaks in my message. Anyone else had this problem where all of the sudden the ticket is SENT while you are still typing your ticket reply? |
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(#2)
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| Member  Posts: 37 Join Date: Jun 2007 Location: Tucson, Arizona, USA |
05-06-2007, 10:11 PM
NC Software, First off, the forum is perfectly fast to me, don't know about others though. Second, this happened to me once as well, but it was because I accidentally hit tab instead of Q, then enter, which would cause the select to move to the next input and enter submits it. |
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(#3)
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| Member  Posts: 1,316 Join Date: Apr 2007 Location: Toronto Canada |
05-06-2007, 11:00 PM
Site runs perfectly fine for me. |
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(#4)
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| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
05-06-2007, 11:39 PM
I think Slipnet hit it, I tried to re-create in my system & the only thing that caused this was hitting tab first. Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#5)
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| Operations Manager  Posts: 5,420 Join Date: Jan 2006 Location: United Kingdom |
06-06-2007, 12:25 AM
Same here for the recreation (pressing tab first), and the site runs exceptionally fast here in the UK. I believe you have reported slowness before, so I am inclined to think it is your ISP. -------------------------------------------------------------------
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(#6)
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| Member Posts: 237 Join Date: Apr 2006 Location: Norway |
06-06-2007, 11:30 AM
I am able to send a reply pressing ctrl + enter |
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(#7)
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| Member Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
06-06-2007, 02:55 PM
I'm using Firefox 2 and confirm what eiden just posted regarding ctrl-enter. ...Which I actually like as a quick way to send (now that I know that it is there!) I'm for anything that keeps my hands on the keyboard! Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#8)
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| Member  Posts: 352 Join Date: Feb 2007 Location: Lyon, France |
06-06-2007, 03:25 PM
http://www.mozilla.org/support/firefox/keyboard CTRL+return = official shortcut for firefox  Btw: the site runs well out there. -- Lurking around there -- |
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(#9)
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| Member Posts: 237 Join Date: Apr 2006 Location: Norway |
07-06-2007, 08:55 AM
Quote:
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Linear Mode
