Staff Time Logs... Available?

Priest · **Staff Time Logs... Available? -** 03-06-2005, 08:13 AM

I will be hiring support techs to take care of my tickets, along with other things so it is important that I keep track of "time." I am wondering if they will be able to "clock in" and "clock out" with v3.

Basically, I just need to know how long they were signed on for any given day. What time they signed on? What time they signed off, etc.

Will this, or any time of system like this be available?

Thanks,
Priest

richyc · 03-06-2005, 10:01 AM

I don't know if this is possible, but how can you correctly record the time? If somebody wanted to "swindle" time out of you, they could just leave the helpdesk running in a browser window in the background automatically refreshing...

Priest · 04-06-2005, 02:00 AM

Quote:

Originally Posted by richyc

I don't know if this is possible, but how can you correctly record the time? If somebody wanted to "swindle" time out of you, they could just leave the helpdesk running in a browser window in the background automatically refreshing...

Well, the idea is for them to be signed on during certain times. I'd easily know if they weren't working by seeing if they accepted the chat requests.

-p-

***Varun Shoor*** · 05-06-2005, 02:58 AM

I am thinking of the best way to get this implemented because it will also be needed for Reports. Will post more information soon as we plan to get working on Reports after next build.

Regards,

Varun Shoor

ivanoats · 11-02-2008, 07:36 PM

Is there anywhere available in the logs in the meantime so that we can check to see when staff users are logging in and out?

craigbrass · 11-02-2008, 08:37 PM

I don't think this is currently possible.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Tickets Staff > Manage Tickets > Mass Action : Clear Due Time	PeteV	Will Implement (V4)	5	19-08-2008 11:49 PM
Alerts vs Departments vs Staff	PeteV	How do I?	2	03-08-2007 07:56 PM
DUE TIME not getting if we create a send email ticket in staff even in trial!!!!!!!!	vineethshyam	SupportSuite, eSupport and LiveResponse	1	28-11-2006 04:26 AM
Time Worked goes missing when creating new ticket	eljustino	SupportSuite, eSupport and LiveResponse	1	08-08-2006 06:34 PM
Time Format and Date Format not sticking for staff	kbuska	SupportSuite, eSupport and LiveResponse	11	31-07-2006 03:28 AM

richyc Offline New Member Posts: 22 Join Date: Nov 2004	03-06-2005, 10:01 AM I don't know if this is possible, but how can you correctly record the time? If somebody wanted to "swindle" time out of you, they could just leave the helpdesk running in a browser window in the background automatically refreshing...

ivanoats Offline New Member Posts: 12 Join Date: Sep 2007	11-02-2008, 07:36 PM Is there anywhere available in the logs in the meantime so that we can check to see when staff users are logging in and out?

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	11-02-2008, 08:37 PM I don't think this is currently possible. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger