Staff viewing private knowledgbase articles

Sarah_User · **Staff viewing private knowledgbase articles -** 20-07-2007, 04:52 PM

How does the staff view the "private" knowledge base articles or private downloads..etc...??

Thanks!
Sarah

craigbrass · 20-07-2007, 05:11 PM

Just via the staff area as they would edit them.

Sarah_User · 20-07-2007, 05:22 PM

That's all? That's not a very user friendly interface...(like the client side). They can't really "view" the article here ...only edit it, and they can't download anything from here either! Only edit the download information.

This is not ok. Is there a way to make them be able to view it on the client side?

Thanks,
Sarah

craigbrass · 20-07-2007, 08:03 PM

It has been suggested that a better admin interface is needed for viewing KB articles. Hopefully it will make V4.

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Sarah_User Offline Member Posts: 52 Join Date: Jul 2007	Staff viewing private knowledgbase articles - 20-07-2007, 04:52 PM How does the staff view the "private" knowledge base articles or private downloads..etc...?? Thanks! Sarah

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	20-07-2007, 05:11 PM Just via the staff area as they would edit them. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Sarah_User Offline Member Posts: 52 Join Date: Jul 2007	20-07-2007, 05:22 PM That's all? That's not a very user friendly interface...(like the client side). They can't really "view" the article here ...only edit it, and they can't download anything from here either! Only edit the download information. This is not ok. Is there a way to make them be able to view it on the client side? Thanks, Sarah

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	20-07-2007, 08:03 PM It has been suggested that a better admin interface is needed for viewing KB articles. Hopefully it will make V4. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger