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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 3 Join Date: Sep 2008 |  Status being set to "nothing" -
15-09-2008, 09:46 PM
Hi, We just updated to the owned version 3.30.02. We are having a problem now such that when we change the Department (and perhaps others attributes) of a ticket - the ticket essentially disappears. It can be found again using the Ticket ID (if we remember/record it). And once found we notice that the Status field is empty. Any idears? Thanks! |
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(#2)
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| New Member Posts: 3 Join Date: Sep 2008 |
15-09-2008, 09:47 PM
Also is there any way to "find" all the tickets that don't have a status? |
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(#3)
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| Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK |
15-09-2008, 10:07 PM
I imagine the only way to find them all would be to query directly on the database. The actual issue sounds like a configuration one so I suggest you submit a support ticket (http://members.kayako.net -> "Get Support") who will be able to check your desk over to find any issues. Icon Headquarters - Its Elixir - Web2Messenger |
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(#4)
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| New Member Posts: 3 Join Date: Sep 2008 |
15-09-2008, 10:28 PM
Thanks Craig - will do |
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(#5)
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| Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK |
16-09-2008, 06:54 AM
Your welcome. Sorry I couldn't of been more help here. Icon Headquarters - Its Elixir - Web2Messenger |
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| missing, status, ticket |
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