status change notification - Kayako

robertm · **status change notification -** 08-02-2007, 01:39 PM

Can a receptionist receive a notification by mail if a staff member changes the status of a ticket i.e. for open to close for example. Without first sending a message with it.

Thanks in advance.

Robert van Mölken
Secure Internet Machine
http://www.simpc.com

supportskins · 08-02-2007, 03:57 PM

By receptionist due to you mean other staff users or the client who created the ticket?

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robertm Offline New Member Posts: 1 Join Date: Feb 2007	status change notification - 08-02-2007, 01:39 PM Can a receptionist receive a notification by mail if a staff member changes the status of a ticket i.e. for open to close for example. Without first sending a message with it. Thanks in advance. Robert van Mölken Secure Internet Machine http://www.simpc.com

supportskins Offline Senior Member Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India	08-02-2007, 03:57 PM By receptionist due to you mean other staff users or the client who created the ticket? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/