Status changes automatically -- unwanted

sbargay · **Status changes automatically -- unwanted -** 03-03-2008, 08:23 PM

Hi

it seems my that every time my staff members are updating a ticket, its status is changed.
it started after I changed the setting : Default Ticket Status for Client Reply
Automatically set tickets to this status when a client has replied.
I think i changed it , but then brought it back the default: Do not change,

and still everytime the status is changed from the default OPEN to a custom NEW

How do I stop it?

Saar

craigbrass · 03-03-2008, 10:16 PM

Odd, I suggest you contact support (http://members.kayako.net -> "Get Support") so they can trace the issue.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Server status module	jc11	Developers & Code	22	16-04-2008 11:24 PM
Status changing automatically	jetnet	How do I?	9	05-03-2008 10:04 AM
Status change when changing Department of Ticket	Xeserve	Wont Implement / Already Implemented	8	02-02-2008 07:53 PM
unique alerts for different status changes?	wancom	SupportSuite, eSupport and LiveResponse	1	10-03-2007 02:07 AM

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	03-03-2008, 10:16 PM Odd, I suggest you contact support (http://members.kayako.net -> "Get Support") so they can trace the issue. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger