status missing - Kayako

esteban · **status missing -** 14-07-2008, 04:33 PM

Its the 3rd time that i have this problem..

The ticket dissapears, and if i search it from TicketID it exists, but it has no Status.. (the status is missing).

i have attached an image to explain better this.

is this a bug, or an error or what?

Thanks a lot

**Jamie Edwards** · 14-07-2008, 04:41 PM

Hi esteban,

It is a bug and we are ensuring it is corrected on all fronts (customer-end and staff-end). In the latest stable release, the only way tickets will get 'lost' through this way is when you have tickets set to change to a non-global status set on staff reply, and potentially via the customer interface (when they're allowed to change their status). You can expect this fixed in this next stable, which we have nearly completed.

esteban · 15-07-2008, 12:04 AM

Thanks a lot Jamie, Have a nice day

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esteban Offline Member Posts: 42 Join Date: May 2006	15-07-2008, 12:04 AM Thanks a lot Jamie, Have a nice day