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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| Member Posts: 109 Join Date: Jul 2004 | Status multiple group selection? -
24-02-2007, 04:56 PM
Hi, Wondering if it is possible to select multiple groups that a status pertains to instead of either 1 group or all groups. The problem I am having is I have 4 groups. 1 group has it's own custom status`. The other 3 have the same status`. However I either have to create the 3 status for each of the 3 groups OR set the status to all groups which also displays the status in the 4th group which is supposed to have custom status. Hope this makes sense. Any ideas? |
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