Status of new tickets

[MichaelHensley]

When a user opens a new ticket via the web interace, I would like the status to be "New" rather than "Open".

I know how to do this for new tickets opened via email (and I have it working), but I can't figure out how to do it for new tickets opened via the web interace.

Any suggestions?

Thanks!

[CallKeyCharlie]

Hi Michael,

One thing you could do is rename 'Open' to 'New' and then create a new Status called 'Open'. THis will send all tickets submitted to new. What you can then do under AdminCP>Settings>Tickets is to tell the system to change the status of Client Replies to 'Open' when a new reply comes in?
Just a thought.

Brgds
Charlie

[Hermelin]

As far as I know, there is one default status for web common for new tickets and modifications (no renaming needed IMHO).

Which version are you running? In 3.10, I think the status is available from the web too, but not in 3.04.10.

Best regards

Anne

[efisher]

Originally Posted by MichaelHensley

When a user opens a new ticket via the web interace, I would like the status to be "New" rather than "Open".

I know how to do this for new tickets opened via email (and I have it working), but I can't figure out how to do it for new tickets opened via the web interace.

Any suggestions?

Thanks!

You know... I didn't even notice that until just now, but you're right. Emails come in as New and Web requests come in as open. I can't find any option to change the default status for web-created tickets.

Any help?

Thanks.