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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 23 Join Date: Aug 2007 | Status options - Staff Side ticket creation -
29-10-2007, 11:56 PM
When a Staff member creates a new ticket using the 'New Ticket' option on the menu bar, all ticket statuses for all departments are displayed in the 'Status' drop-down ... Is there an obvious solution that would restrict 'Status' options to the Department in which the ticket is created? |
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(#2)
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| Senior Member  Posts: 3,858 Join Date: Aug 2006 Location: Mumbai, India |
30-10-2007, 12:15 PM
No, I do not believe this is possible at the moment. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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| creation, options, staff, status, ticket |
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